Amazon Connect for Remote Contact Centers - Katalyst Technologies
One industry that is especially seeing results from embracing remote work is contact centers. The experts at Katalyst have the insight needed to prepare your organization. Remote work is here to stay. Prior to COVID-19, just 3.4% of the American workforce worked primarily remotely. When the pandemic hit and more Americans got a taste of working from home, they liked it—54% say they’d like to work primarily remote, and a whopping 99% would like to be able to work remotely at least some of the time. Those who work primarily remote report being 22% happier in their